How Can You Create An Amazing Experience?

notes from Toni Newman

Fact: Customer experience will exceed both product and price by 2020.

An experience…

1.  Changes how a person FEELS
2. Is MEMORABLE b/c it exceeds a person’s default expectations
3.  Creates a STORY that a person feels compelled to share

An experience…

1.  Is difficult to copy
2. Has the power to influence mindsets and behaviors that contribute
to your overall business objectives
3. Creates compelling customer connections that significantly strengthen
customer commitment

How can YOU create unexpected customer experiences and encounters?
Look at what everyone else is doing and flip the switch.

By |2019-02-04T19:51:35+00:00November 12th, 2018|Daily Dose of Marketing Awesomeness|